Hospitality Operations and Management Program
About Course
The Hospitality Operations and Management Program is designed to provide learners with the essential skills and knowledge needed to excel in the hospitality industry. From front desk operations and food service management to customer experience and financial planning, this course covers the core principles of running a successful hospitality business. Whether you are an aspiring hotel manager, restaurant owner, or event planner, this program will equip you with the tools to manage operations effectively and enhance guest satisfaction.
By the end of this course, you will understand the fundamentals of hospitality management, operational efficiency, and leadership in the industry.
Course Content
Module 1: Introduction to Hospitality Industry
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Overview of the hospitality industry
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Key sectors: Hotels, Restaurants, Tourism, and Events
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Career opportunities in hospitality
Module 2: Customer Service Excellence
Module 3: Front Office & Reservations Management
Module 4: Food & Beverage Operations
Module 5: Housekeeping and Facilities Management
Module 6: Financial and Revenue Management
Module 7: Marketing and Brand Management
Module 8: Human Resource Management in Hospitality
Module 9: Safety, Security & Sustainability
Module 10: Crisis Management & Future Trends
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