Hotel and Accommodation Management

Categories: Hospitality, Management
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About Course

This course provides a comprehensive introduction to hotel and accommodation management, covering key aspects such as front office operations, housekeeping, customer service, revenue management, and sustainability in hospitality. Whether you are new to the hospitality industry or looking to advance your career, this course will equip you with the essential skills and knowledge to excel in managing hotels, resorts, and other accommodation facilities.

By the end of this course, you’ll have a deep understanding of hospitality operations, guest relations, and strategies to maximize hotel profitability and customer satisfaction.

What Will You Learn?

  • Fundamentals of hotel and accommodation management
  • Key roles and responsibilities in hospitality
  • Front office and housekeeping operations
  • Customer service and guest satisfaction strategies
  • Revenue management and pricing strategies
  • Food and beverage management basics
  • Sustainable and eco-friendly hotel practices
  • Technology and automation in hospitality
  • Handling guest complaints and conflict resolution

Course Content

Module 1: Introduction to Hotel Management

  • Overview of the Hospitality Industry
  • Types of Accommodation Facilities
  • The Role of a Hotel Manager

Module 2: Front Office Operations

Module 3: Housekeeping and Facility Management

Module 4: Customer Service Excellence

Module 5: Revenue and Financial Management

Module 6: Food and Beverage Management

Module 7: Technology in Hospitality

Module 8: Sustainable Hotel Management

Module 9: Career and Business Opportunities in Hospitality

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